02-23-2018 03:17 AM - edited 03-20-2019 07:27 PM
I open Proximity on OS X High Sierra 10.13.4 and Proximity crashes straight away, I don't even see the app anymore :(
02-23-2018 04:01 AM
02-23-2018 04:04 AM
02-23-2018 04:17 AM
02-23-2018 04:43 AM
02-23-2018 04:46 AM
02-23-2018 04:59 AM
02-26-2018 02:09 AM
What sort of information would you need from us? I mean, I can't even open the app. I can give you hardware specs, but if you are saying it is a fault with the app itself not being able to load the font, I fail to understand what else we can give you?
02-26-2018 05:14 AM
Sorry, as we're pretty much dumbfounded by this bug at this point any information would help; Users have had Cisco Proximity installed, and then suddenly they're unable to start the app. It seems natural to blame some kind of change in the system; a new piece of software installed, an upgraded version of OS X, a change to font configuration, maybe even antivirus software or hardware model could be relevant.
We continue looking into the issue, but we have very little data to go on.
03-01-2018 10:21 AM
Process log and error dump...
2018-03-01 12:17:33.179 proximity[52803:1213501] Unable to register font: Error Domain=com.apple.CoreText.CTFontManagerErrorDomain Code=-1 "Could not register the CGFont '<CGFont (0x7fcc9b582060): CiscoSans-Thin>'" UserInfo={NSDescription=Could not register the CGFont '<CGFont (0x7fcc9b582060): CiscoSans-Thin>', CTFailedCGFont=<CGFont (0x7fcc9b582060): CiscoSans-Thin>} 2018-03-01 12:17:33.180 Fatal: Could not load font :/fonts/CiscoSansThin.otf Crash, signal 6 Re-raising signal 6 [1] 52803 abort /Applications/Cisco\ Proximity.app/Contents/MacOS/proximity --help ➜ ~ Crash data: 2018-03-01 18:17:33+UTC Signal=6 Version="desktop-2.0.8" FatalMsg="Could not load font :/fonts/CiscoSansThin.otf" 0 proximity 0x0000000108c51647 crashHandler(int) + 117 1 libsystem_platform.dylib 0x00007fff6dbfff5a _sigtramp + 26 2 ??? 0x0000000000000000 0x0 + 0 3 libsystem_c.dylib 0x00007fff6d9a81ae abort + 127 4 QtCore 0x0000000109b2a3e9 QMessageLogger::debug(char const*, ...) const + 361 5 QtCore 0x0000000109b2bdb7 QMessageLogger::fatal(char const*, ...) const + 231 6 proximity 0x0000000108c52bcf doPlatformDependentTeardown() + 0 7 proximity 0x0000000108c527a3 doPlatformDependentSetup() + 929 8 proximity 0x0000000108c4b746 main + 775 9 libdyld.dylib 0x00007fff6d8fc015 start + 1
Seemingly the error may be similar to these links...
https://github.com/dzenbot/Iconic/issues/35
Or, you could just use a system font.
03-01-2018 11:02 AM
Wow, thanks, that “Unable to register font” message is a good lead. I was working on falling back to a system font, and now I'll have some more stuff to look into as well. Sadly, we are working on a larger update to Proximity, so a fix to this can't be expected to be released very soon. If you stumble across a workaround, or any other information, keep us posted.
Again, thanks. This is great =)
02-23-2018 09:16 AM
03-05-2018 10:05 AM
Same here. Several Macs in our office with the same issue. All running 10.13.4, one with 10.13.4 Beta
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