02-15-2018 03:48 PM - edited 03-20-2019 07:27 PM
We've got a fleet of Dell Latitude 5285 laptops, all of which are having an issue whereby the Cisco proximity application says "Your microphone is not working" even though you can see the audio levels go up and down on the microphone in the "recording devices" window.
My understanding is that if this was an issue with frequency range, the app would work but we just couldn't pair with anything, whereas in this instance the "microphone not working" error comes up immediately, it doesn't even try and pair.
Tried different drivers, BIOS update, Cisco Proximity 2.0.7 and 2.0.8 and installing Proximity straight from a fresh Win10 installation but no change.
Any ideas?
Solved! Go to Solution.
03-12-2018 12:16 AM
Any date for the New software Version that fix this issue ?
reagards
Bjørn Magne Stock
08-02-2018 11:36 PM
09-18-2018 08:44 AM
10-03-2019 06:35 AM
5285 is now okay, but we have the same issue with the Latitude 5290. :-/
03-21-2018 01:01 AM
I'd like to hear which models of the 5285 that exhibit this problem. To ensure our fix is correct for these laptops (as it appears many buy it) I'd love to get the model number. It should five alphanumeric characters, e.g. K7TPH ; KNC27 ; WMRCX
03-26-2018 01:42 AM
03-27-2018 04:13 AM
Those look like service tag numbers, I need model number. Dell uses 5-digit codes for that, which should also be written somewhere under the laptops. If in doubt, use SupportAssist from Dell
03-27-2018 04:52 AM
03-27-2018 02:01 PM
Sorry, but it appears that your attachment got lost in transit. Could you try uploading it through the website?
08-09-2018 09:29 AM
Just to chime in, we've been getting the new Latitude 5290 2-in-1s and they have this exact problem.
09-06-2018 07:51 AM
Hi,
We are getting this issue as well, our Dell laptop model is XPS 13 9370, just tested this today.
Would it be possible to get a rough timeline on when this issue will be fixed, as someone else is pointed out, its all our senior management who are affected, and it does not really bode well for all the high end Cisco kit at their desks.
Cheers,
09-24-2018 06:34 PM
Hi we have this issue too, for hundreds of Dell 7285 laptops.
The Dell OEM Drivers are not working for proximity. Our SOE team had been able to get proximity working with a non standard audio driver but now there are issues with this and Windows 10 1803, so we need to go back to the offical Dell drivers, and any update on the timeline for this fix would be very much appreciated.
cheers
10-08-2018 10:53 AM
10-25-2018 06:49 AM
10-25-2018 06:51 AM
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