Unsupported Audio Format Error on proximity for desktop

[gsolisgo]

Hi team, 

I got the error of Unsoported Audio Format on my lenovo Desktop

What should I do?

It was working properly and suddenly stopped working..

regards,

[christianperez1]

I have seen this when I have my headset dongle connected to the laptop, or any other 3rd party hardware that uses the computer's micro. by disconnecting it and ensuring that the computer's micro is not muted it works again.

[mneergaa]

We have updated the context-based online help. It now provides in-depth details on debugging these errors.