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Beginner

ASR 1001 Crash -After Firmware Upgrade

Upgraded the firmware for ASR 1001 x from 15.2 to 16.4 and also upgraded the Rommon.

 

After the reload, the router didn't come up.

 

After 30 minutes, Completely turned off the router and then started it.

 

still the router didn't start, tried to connect through the console cable using ssh but couldn't connect.

 

what are the steps that i need to do to make the router up and running.

 

I have backed the config!

 

Best Regards,

 

Sandy!

 

 

Everyone's tags (1)
7 REPLIES
Rising star

Re: ASR 1001 Crash -After Firmware Upgrade

Hi,

 

What is the output of the Console when you restart the router?

 

Thanks

John

Beginner

Re: ASR 1001 Crash -After Firmware Upgrade

rommon 2 > showmon

Current image running (0/1): Boot ROM1

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

rommon 3 > sysret

System Return Info:

count: 0,  reason: reset

pc:0x0,  error address: 0x0

Stack Trace:

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

rommon 4 > reset

 

Resetting .......

 

 

.....................................................................................................................................................

..............................................................................................................................................

 

 

Initializing Hardware ...

 

Calculating the ROMMON CRC ... CRC is correct

 

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

Current image running: Boot ROM1

Last reset cause: Watchdog/ICH

.....................................................................................................................................................

.....................................................................................................................................................

 

ASR1000-1RU platform with 4194304 Kbytes of main memory

 

.....................................................................................................................................................

.....................................................................................................................................................

......................................................................................................................................................

.....................................................................................................................................................

Directory asr1001x-universalk9.16.06.04.SPA.bin not found

Unable to locate asr1001x-universalk9.16.06.04.SPA.bin directory

Unable to load asr1001x-universalk9.16.06.04.SPA.bin

boot: error executing "boot bootflash:/asr1001x-universalk9.16.06.04.SPA.bin"

.....................................................................................................................................................

.....................................................................................................................................................

autoboot: boot failed, restarting...

......................................................................................................................................................

..............................................................................................................................................

 

 

Initializing Hardware ...

 

Calculating the ROMMON CRC ... CRC is correct

 

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

Current image running: Boot ROM1

Last reset cause: Watchdog/ICH

.....................................................................................................................................................

.....................................................................................................................................................

 

ASR1000-1RU platform with 4194304 Kbytes of main memory

 

.....................................................................................................................................................

.....................................................................................................................................................

no valid BOOT image found

.....................................................................................................................................................

..............................................................................................................................................

.....................................................................................................................................................

.....................................................................................................................................................

Final autoboot attempt from default boot device...

boot: cannot determine first file name on device "bootflash:/"

.....................................................................................................................................................

.....................................................................................................................................................

autoboot: boot failed, restarting...

.....................................................................................................................................................

.....................................................................................................................................................

 

 

Initializing Hardware ...

 

Calculating the ROMMON CRC ... CRC is correct

 

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

Current image running: Boot ROM1

Last reset cause: Watchdog/ICH

..........................................................................................................................................................

.....................................................................................................................................................

 

ASR1000-1RU platform with 4194304 Kbytes of main memory

 

.....................................................................................................................................................

..............................................................................................................................................

.....................................................................................................................................................

.....................................................................................................................................................

rommon 1 >

Everyone's tags (1)
Hall of Fame Guru

Re: ASR 1001 Crash -After Firmware Upgrade

Post the complete output to the command "dir bootflash:".
Hall of Fame Guru

Re: ASR 1001 Crash -After Firmware Upgrade

Console into the router and reboot.
Post the entire bootup process so we can determine what is going on.
Beginner

Re: ASR 1001 Crash -After Firmware Upgrade

Hello Leo,

 

We have a server that has the Com connection to the router!

 

I remoted into the server and ssh into the router using putty!

 

 

After clicking the open in putty , nothing happened ! no error messages pops up!

 

Now how can i connect to the router , or does turning on and off the router will reboot the router?

 

Best Regrads,

 

Sandy!

 

 

Beginner

Re: ASR 1001 Crash -After Firmware Upgrade

rommon 2 > showmon

Current image running (0/1): Boot ROM1

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

rommon 3 > sysret

System Return Info:

count: 0,  reason: reset

pc:0x0,  error address: 0x0

Stack Trace:

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

FP: 0x00000000, PC: 0x00000000

rommon 4 > reset

 

Resetting .......

 

 

.....................................................................................................................................................

..............................................................................................................................................

 

 

Initializing Hardware ...

 

Calculating the ROMMON CRC ... CRC is correct

 

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

Current image running: Boot ROM1

Last reset cause: Watchdog/ICH

.....................................................................................................................................................

.....................................................................................................................................................

 

ASR1000-1RU platform with 4194304 Kbytes of main memory

 

.....................................................................................................................................................

.....................................................................................................................................................

......................................................................................................................................................

.....................................................................................................................................................

Directory asr1001x-universalk9.16.06.04.SPA.bin not found

Unable to locate asr1001x-universalk9.16.06.04.SPA.bin directory

Unable to load asr1001x-universalk9.16.06.04.SPA.bin

boot: error executing "boot bootflash:/asr1001x-universalk9.16.06.04.SPA.bin"

.....................................................................................................................................................

.....................................................................................................................................................

autoboot: boot failed, restarting...

......................................................................................................................................................

..............................................................................................................................................

 

 

Initializing Hardware ...

 

Calculating the ROMMON CRC ... CRC is correct

 

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

Current image running: Boot ROM1

Last reset cause: Watchdog/ICH

.....................................................................................................................................................

.....................................................................................................................................................

 

ASR1000-1RU platform with 4194304 Kbytes of main memory

 

.....................................................................................................................................................

.....................................................................................................................................................

no valid BOOT image found

.....................................................................................................................................................

..............................................................................................................................................

.....................................................................................................................................................

.....................................................................................................................................................

Final autoboot attempt from default boot device...

boot: cannot determine first file name on device "bootflash:/"

.....................................................................................................................................................

.....................................................................................................................................................

autoboot: boot failed, restarting...

.....................................................................................................................................................

.....................................................................................................................................................

 

 

Initializing Hardware ...

 

Calculating the ROMMON CRC ... CRC is correct

 

 

System Bootstrap, Version 15.2(1r)S, RELEASE SOFTWARE

Copyright (c) 1994-2011 by cisco Systems, Inc.

 

Current image running: Boot ROM1

Last reset cause: Watchdog/ICH

..........................................................................................................................................................

.....................................................................................................................................................

 

ASR1000-1RU platform with 4194304 Kbytes of main memory

 

.....................................................................................................................................................

..............................................................................................................................................

.....................................................................................................................................................

.....................................................................................................................................................

rommon 1 >

Beginner

Re: ASR 1001 Crash -After Firmware Upgrade

I believe that you do not meet the minimum ROMMON requirement. You are showing 15.2.1r.s and I believe you need at least 15.4.2r.s

 

 

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