Hello @c.walsh,
It seems to me that this problem is related to a software bug, as both the two options you mentioned should be available.
I can't jump into conclusion without further information, so I suggest you either open a TAC case or ask for an Accelerator to review the situation with a Customer Succes Specialist.
If you find my reply solved your question or issue, kindly click the 'Accept as Solution' button and vote it as helpful.
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Best Regards,
Nikolas