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DNAC Smart Account Licensing issue


I need to change the selected Smart Account User within Settings / Cisco Accounts / Smart Account.  If i try to add a new username, i get the option to add a username & password, but the Save option is greyed out on the bottom right-hand corner. If i try to delete the current account username, i get an error message "Selected smart account is active, can't be deleted" Is the Smart account referenced somewhere else? Has anyone experienced this problem?



1 Reply 1

Nikolas Lymperis
Cisco Employee
Cisco Employee

Hello @c.walsh,

It seems to me that this problem is related to a software bug, as both the two options you mentioned should be available. 

I can't jump into conclusion without further information, so I suggest you either open a TAC case or ask for an Accelerator to review the situation with a Customer Succes Specialist.

If you find my reply solved your question or issue, kindly click the 'Accept as Solution' button and vote it as helpful.

You can also learn more about Cisco DNA Center through our live Ask the Experts (ATXs) session. Check out Cisco DNA Center ATXs Resources [] to view the latest schedule for upcoming sessions, as well as the useful references, e.g. online guides, FAQs.

Best Regards,


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