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Cisco Employee

Looking up coverage status for a particular product/serial number

We've often heard from customers that they would like to see if one of their products is covered under a support contract. There is actually two different ways you can look up this information.


If you have the Cisco Technical Support mobile app for iOS, Android, or BlackBerry & Amazon devices, you can look up support coverage by either typing in a serial number, or scanning the serial number barcode of the device. The following video (~2.5 minutes) walks you through the process of looking up coverage information using the mobile app.


Alternatively, if you have multiple serial numbers you want to check at once, you can use Cisco's "Check Device Coverage" tool. The interface allows for submitting 20 serial numbers at a time, or uploading a CSV file with up to 1,000 serial numbers - the result of which will be a coverage information in a CSV file covering all the devices you submitted.


The Check Device Coverage tool has been responsively designed (content flows to fit to your device's resolution) for optimized desktop, tablet, and smartphone experiences.

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