06-16-2015 03:31 PM
We've often heard from customers that they would like to see if one of their products is covered under a support contract. There is actually two different ways you can look up this information.
If you have the Cisco Technical Support mobile app for iOS, Android, or BlackBerry & Amazon devices, you can look up support coverage by either typing in a serial number, or scanning the serial number barcode of the device. The following video (~2.5 minutes) walks you through the process of looking up coverage information using the mobile app.
Alternatively, if you have multiple serial numbers you want to check at once, you can use Cisco's "Check Device Coverage" tool. The interface allows for submitting 20 serial numbers at a time, or uploading a CSV file with up to 1,000 serial numbers - the result of which will be a coverage information in a CSV file covering all the devices you submitted.
The Check Device Coverage tool has been responsively designed (content flows to fit to your device's resolution) for optimized desktop, tablet, and smartphone experiences.
07-01-2024 11:29 PM
I have about 18k to check is there a way cisco and provide me with a datasheet that I can compare to?
07-02-2024 02:31 AM
Send the serial numbers to the Cisco Account Manager.
07-02-2024 06:49 AM
If you have the Serial Numbers handy, you can upload the 18K serials via a CSV file upload into MyDevices. Once the upload is complete, you can export everything to a CSV file which will include End of Life dates which you can then sort/filter, etc.
https://cway.cisco.com/mydevices/devices
See page 7 of the UserGuide: https://cway.cisco.com/docs/my-devices/my-devices-user-guide.pdf
HTH,
Dave
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