Is WebACD/SOAP API dead?

[mattc2]

I can't find documentation on errors, how to make a cred request nor obtain support from anyone at Cisco regarding this product.  I've been using it for years but lately it's randomly giving FAILURE results on credential requests and no one can find documentation on it.  (I don't know where I even found how to originally make the request.)

Is this product no longer supported?  Is it replaced with something else?  i.e. Do I have to change technologies because ACD requests aren't consistently working?

Request:

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xmlns:ns1="http://soap.webapp.webex.com">
    <soapenv:Body>
        <login>
            <webExID>{user}</webExID>
            <password>{password}</password>
        </login>
    </soapenv:Body>
</soapenv:Envelope>

Response (inner xml):

<response>

  <result>FAILURE</result>

  <reason>AS0015</reason>

  <exceptionID>AS0015</exceptionID>

</response>

[kasutton · Accepted solution]

Hi Matt,

AS0015 is a "Password Expired" error. Can you check to make sure that the account is not locked out? You will need to update the password if you have not done so already. Please let me know if that doesn't resolve your issue.

Kasey

[mattc2]

I updated the password and it worked.

How did you find that "AS0015" means "Password Expired"?

[kasutton]

Hi Matt,

The error is noted in some internal documentation. Now that I know that this has resolved your issue, I'll submit a request to have the errors improved on with a human friendly error in addition to the error number. If you run into any other errors in the meantime, let me know and I'll try to locate them for you.

Kasey

API Developer Services