Switch Management Page keeps reloading in a constant loop

[sslayton]

When trying to click on any switch to manage it, the page loads but then reloads and it does this every 2 seconds and only way to get out of the loop is to close out site.

I have tried clearing cache, using different browsers, using old version, using new version and nothing seems to work.

All other pages work fine, only the switch pages is doing this.

[aleabrahao]

Have you tried other browsers?

[sslayton]

I tried Chrome, Edge, and Firefox. They all do the same but it is only the switch management page that acts that way.

[Philip D'Ath]

Have you tried incognito mode?

[sslayton]

UPDATE: Incognito is still doing it as well.

I did not try that but the problem did not start until I clicked on the new version of the site. Now even going back to the old version does not work. Another Net admin here opened his and it does not do it when he goes to the switch management pages but he never tried the new version.......
What is odd to me is it is only the switch management pages that does it, no other page has the issue.

[roland.hollatz1]

I've the same problems ! Tried also different browsers (Firefox,Chrome, Edge,Safari) with different Notebooks. Hopefully this will be solved soon.

[spaladug]

@roland.hollatz1 @sslayton apologies that you are encountering this. Please open a support case so we can look into it and feel free to DM me the support case number so I can monitor it.

[sslayton]

Cisco Meraki Case 13392747

[sslayton]

Meraki support answered me back by stating it works and if I am still having issues, to reach out to Meraki Support. It certainly is not working and I did reach out to Meraki Support, LOL

[sslayton · Accepted solution]

OK folks this one is solved but weird as they come......

I tried logging into 2 other PCs from mine and they had the same problem.

I had another admin delete my account and add my account back.

When I verified my email address from the email the system sent me, it then allowed me to log in with my same old password and MFA and it works fine now.

So weird but it is solved.

[Philip D'Ath]

Weird!

[spaladug]

Hi @sslayton Sorry for that experience. I have reached out to support and we are looking into the HAR capture to understand what is happening even though you are no longer experiencing the issue after recreating your user account.

[spaladug]

@sslayton Thanks for sending that HAR file as with that we were able to understand what caused the redirect loop and now investigating a solution.

[sslayton]

Glad to help as we are all in this together!

[sslayton]

I updated the support ticket and added a video this time.... Switch management pages are still working correctly but now the Inventory and Network add devices pages are doing the same thing.