Hello,
1. Please submit a request directly to Cisco TALOS: https://talosintelligence.com/reputation_center/support#reputation_center_support_ticket. Depending on the type of category being requested for review, please submit the dispute to the respective queue
- Security categories = Submit a Web & Email Reputation Support Adjustment
- Content Category = Submit a Web Categorization Request
- File Inspection hashes = Submit a File Reputation ticket option
*A Cisco.com account is required to submit and track cases. If not signed in, you will be redirected to the login page. Users can create an account for free, but if you are a customer with other Cisco products, then you may already have a Cisco.com account.
2. Enter the domain, URL, IP, or file hash entries (up to 50) and click Get Category Data to view its current categorization.
3. Select the suggested categorization tag you wish to see for the entry and enter the comment details regarding the suggested request. To ensure it gets applied to the right platform, please select "Umbrella" from the platform list or click on the "bulk select platform" to change all entries to "Umbrella".
Note: If the option for Umbrella is not available, please select TalosIntelligence as the alternative.
The Umbrella option may not be available to customers if your Cisco.com (CCO) account is not associated with a Cisco Umbrella contract. To associate licensing contracts with your CCO account, please refer to identity.cisco.com.
4. After filling in desired entries and fields hit submit and you will be redirected to a submission confirmation message on the "my tickets" dashboard.
5 You can view the progress and resolution of cases submitted to the Talos team through - the "My Tickets" section. Selecting a ticket number will open further details on the case like status, resolution, and comments from the Talos team.
