03-29-2017 09:25 AM - edited 03-08-2019 05:41 PM
Our 86borders.com domain is blocked by Cisco Firesight (it is wrongly classified as Pornography). Obviously this incorrect.
Whom should I contact to to get our domain whitelisted?
Thank you!
Solved! Go to Solution.
03-29-2017 10:09 AM
It depends on which component has you blacklisted; if it's URL Filtering, then you can submit a URL category change request with Brightcloud (https://www.brightcloud.com/tools/change-request-url-categorization.php).
If it's Security Intelligence, that's a separate database maintained by Cisco Talos, and we'll need to help you out with submitting a category change request.
Thanks,
-sr
03-29-2017 09:29 AM
You can submit a re-categorization request at https://securityhub.cisco.com/web/submit_urls
03-29-2017 09:38 AM
Thank you for the quick response.
Unfortunately we are not a CISCO customer and therefore do not have a service contract which is required to submit re-categorization.
What should we do in that case?
Thank you for your help!
03-29-2017 09:43 AM
I believe anyone with a Cisco ID account can request a recategorization. You simply need to log into cisco.com with your Cisco ID. Alternatively the customer will need to submit that request.
03-29-2017 09:48 AM
I clicked on the link you provided:
Your Cisco Account Profile needs to be associated with an Active service contract. For more information, visit our FAQ page.
03-29-2017 10:04 AM
I apologize for the misinformation. I will see if someone from our Firepower team can comment on this.
03-29-2017 10:09 AM
It depends on which component has you blacklisted; if it's URL Filtering, then you can submit a URL category change request with Brightcloud (https://www.brightcloud.com/tools/change-request-url-categorization.php).
If it's Security Intelligence, that's a separate database maintained by Cisco Talos, and we'll need to help you out with submitting a category change request.
Thanks,
-sr
03-29-2017 10:30 AM
Thank you very much! Brightcloud link has wrong information about our domain and I was able to submit the change request.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: