03-29-2017 09:25 AM - edited 03-08-2019 05:41 PM
Our 86borders.com domain is blocked by Cisco Firesight (it is wrongly classified as Pornography). Obviously this incorrect.
Whom should I contact to to get our domain whitelisted?
Thank you!
Solved! Go to Solution.
03-29-2017 10:09 AM
It depends on which component has you blacklisted; if it's URL Filtering, then you can submit a URL category change request with Brightcloud (https://www.brightcloud.com/tools/change-request-url-categorization.php).
If it's Security Intelligence, that's a separate database maintained by Cisco Talos, and we'll need to help you out with submitting a category change request.
Thanks,
-sr
03-29-2017 09:29 AM
You can submit a re-categorization request at https://securityhub.cisco.com/web/submit_urls
03-29-2017 09:38 AM
Thank you for the quick response.
Unfortunately we are not a CISCO customer and therefore do not have a service contract which is required to submit re-categorization.
What should we do in that case?
Thank you for your help!
03-29-2017 09:43 AM
I believe anyone with a Cisco ID account can request a recategorization. You simply need to log into cisco.com with your Cisco ID. Alternatively the customer will need to submit that request.
03-29-2017 09:48 AM
I clicked on the link you provided:
Your Cisco Account Profile needs to be associated with an Active service contract. For more information, visit our FAQ page.
03-29-2017 10:04 AM
I apologize for the misinformation. I will see if someone from our Firepower team can comment on this.
03-29-2017 10:09 AM
It depends on which component has you blacklisted; if it's URL Filtering, then you can submit a URL category change request with Brightcloud (https://www.brightcloud.com/tools/change-request-url-categorization.php).
If it's Security Intelligence, that's a separate database maintained by Cisco Talos, and we'll need to help you out with submitting a category change request.
Thanks,
-sr
03-29-2017 10:30 AM
Thank you very much! Brightcloud link has wrong information about our domain and I was able to submit the change request.
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