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ameshkov
Beginner

Web content URL blacklist removal

Our 86borders.com domain is blocked by Cisco Firesight (it is wrongly classified as Pornography). Obviously this incorrect.

Whom should I contact to to get our domain whitelisted? 

Thank you!

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Scott Reu
Cisco Employee

It depends on which component has you blacklisted; if it's URL Filtering, then you can submit a URL category change request with Brightcloud (https://www.brightcloud.com/tools/change-request-url-categorization.php).

If it's Security Intelligence, that's a separate database maintained by Cisco Talos, and we'll need to help you out with submitting a category change request.

Thanks,

-sr

View solution in original post

7 REPLIES 7
Edan Mudachi
Cisco Employee

You can submit a re-categorization request at https://securityhub.cisco.com/web/submit_urls

Thank you for the quick response.

Unfortunately we are not a CISCO customer and therefore do not have a service contract which is required to submit re-categorization. 

What should we do in that case?

Thank you for your help!

I believe anyone with a Cisco ID account can request a recategorization. You simply need to log into cisco.com with your Cisco ID. Alternatively the customer will need to submit that request.

I clicked on the link you provided:

Your Cisco account does not currently have the proper credentials to access this resource!

Your Cisco Account Profile needs to be associated with an Active service contract. For more information, visit our FAQ page.

I apologize for the misinformation. I will see if someone from our Firepower team can comment on this.

Scott Reu
Cisco Employee

It depends on which component has you blacklisted; if it's URL Filtering, then you can submit a URL category change request with Brightcloud (https://www.brightcloud.com/tools/change-request-url-categorization.php).

If it's Security Intelligence, that's a separate database maintained by Cisco Talos, and we'll need to help you out with submitting a category change request.

Thanks,

-sr

View solution in original post

Thank you very much! Brightcloud link has wrong information about our domain and I was able to submit the change request.

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