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Any way to remove req for dialing "1" for PSTN calls

Brad Craig
Level 1
Level 1

My users are complaining about the req to dial the exit digit plus "1" then the phone number.  Any way to remove that for 10-digit dial?

2 Replies 2

rgarrison
Level 1
Level 1

I opened a case with support on this issue. From the support person:

"I contacted the BU team on this issue and found that they are already working on this issue as many of our customer reported the same requirement in the past.


I do not have an ETA on this at this point of time, all I could see that work has been started on this."

Basically we need the ability to create dial plans for PSTN, either directly through Spark or through the SIP provider.

Thanks, I got the same reply from them.