BiB (Built-in-Barge) and Silent Call Monitoring

[alanhow2007]

Would like to explore on using use BiB (Built-in-Barge) and Silent Call Monitoring without UCCE/UCCX possibility. If this able to configure on the CUCM only. If yes, how to do about it. What will be the alternative to have this features without without UCCE/UCCX

[Jaime Valencia]

Without any proper monitoring solution, all you can use is barge to conference you into the call if you have a shared line.

[avl]

Hello Jaime,

Would you like to provide the monitoring solutions please?

Thank you,

Alexandros

[PTS]

Hi

If you are open to 3rd party applications then you can checkout below application which provides Silent Monitoring capabilities for Cisco CUCM ( UCCX / UCCE is not requried )

"MARS Silent Monitoring" application

http://www.parsec-tech.com/parsecapplications.html

Please refer attached document

-Silent Monitor Shared Lines/Shared Extensions of Agents
-Silent Monitor all incoming Calls
-Silent Monitor Campaign Dialer Calls
-Silent Monitor manually dialed outbound calls
-Silent Monitor Agent to Agent Call
-Whisper Coaching
-Continuous Monitoring feature
-Monitoring can be initiated via a web based UI
-Monitoring can be initiated via IP Phone service based application in the Cisco IP Phone
-Displays agent phone status (Offhook , Ringing , Busy)

For details you can write to info@parsec-tech.com

www.parsec-tech.com