Blur / Picture background in Webex meetings app on Mac 40.6.6.7

[jmarzolf]

Hi team

Could somebody help me to understand why I don't get the new blur feature when I run Webex Meetings on my Mac whereas colleagues with the same config can?

See the 2 different screenshots, first from my computer, second from my colleague's one:

MacOS Catalina : 10.15.6

Webex Meetings app: 40.6.6.7

Account: ACE (Cisco Employee)

With the same account, it works on my mobile (including the choice of your own picture).

Any idea?
Thx a lot for help
JB

[Nithin Eluvathingal]

Are you using Desktop APP. if yes try  the below. I hope  clearing the cache will resolve your issue. 

https://help.webex.com/en-us/WBX000026120/How-Do-I-Clear-the-Cisco-Webex-Teams-Cache-on-a-Mac

[Jaime Valencia]

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