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Bug CSCvy68527: Jabber 12.9(5) and 12.9(6) crashes - probably related to Jabra headset

mat_herrmann
Level 1
Level 1

Dear all,

my Jabber application crashs sometimes. Unfortunately this happens several times a day. Sometimes even several times an hour.

The crashs are not not reproducible. Sometimes it crahes during the use of MS Teams and sometimes just in idle mode. I cannot see any hint in the Jabber logs. In the fulldump there is a note which might link the crash to my Jabra headset. It says:

ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%p verwies auf Arbeitsspeicher bei 0x%p. Der Vorgang %s konnte im Arbeitsspeicher nicht durchgef hrt werden.
(A possible translation might be: The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.)
... SYMBOL_NAME: JabraJabberPlugin!uninitialize+13493 MODULE_NAME: JabraJabberPlugin IMAGE_NAME: JabraJabberPlugin.dll

Please find the full result of WinDBG attached.

 

Do you have any clue how to get that problem fixed?

 

Kind regards,

Matthias

 

15 Replies 15

Unfortunately there is nothing new. The bug seems to be fixed in Version 14 and above as mentioned in the bug report. However, we cannot install version 14 in our environment so there is no solution at all...