04-04-2016 02:27 AM - edited 03-17-2019 06:00 PM
Looking around, I can't find any way to change my registered email address with Spark (free service). We've just rebranded and have new email addresses, but can't see how to change it. I don't really want to create a new account, as I'd need to be added to rooms again with the new account.
Any ideas how this can be done?
Solved! Go to Solution.
04-06-2016 06:47 AM
Solved! Found this referenced on another post.
Go to https://idbroker.webex.com/idb/profile
Login with your Spark credentials, and click on your email address to change it. You have to wait a little while for the activation email to come through, once it does you can login with the new email address. All of my room memberships were preserved (after a nervous first few seconds of no rooms!)
04-06-2016 06:47 AM
Solved! Found this referenced on another post.
Go to https://idbroker.webex.com/idb/profile
Login with your Spark credentials, and click on your email address to change it. You have to wait a little while for the activation email to come through, once it does you can login with the new email address. All of my room memberships were preserved (after a nervous first few seconds of no rooms!)
04-06-2016 07:23 AM
Nice, but what happens after you update your email address.. does it blow you out of all the rooms the current alias is in?
04-06-2016 07:33 AM
No, they're all good, despite first impressions....
"All of my room memberships were preserved (after a nervous first few seconds of no rooms!)"
04-06-2016 07:34 AM
Were your @ mentions preserved as well?
04-06-2016 07:50 AM
It seems that mentions within room still show as links to the people, but the specific @Mentions filter in the Windows desktop app contains nothing (or is that only unread @Mentions?)
04-06-2016 08:42 AM
The @ mention section compiles all the messages where someone types @(your name). Your @ mention section is probably empty because you changed your email. I think because of Spark’s encryption it hashes your email address, so if you change it, that name/hash no longer exists.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide