08-10-2015 09:41 AM - edited 03-17-2019 05:25 PM
I've been using webex on my mac for a while now for work meetings. Then one day I tried to open it and it gave me an alert saying webex was a corrupt app and to move it to the trash can. I did so and then tried to reinstall webex, but it didn't work. I've tried several times since and I even tried to delete the webex system files in my Library folder. Any way I can make sure it's all uninstalled so I can reinstall it?
04-01-2016 01:15 PM
I've ran into the issue too where the installer silently quits. I've identified the issue to be the absence of the "~/Library/Internet Plug-Ins" directory. I resolved this issue by running the following command at a Terminal prompt to create the missing directory:
mkdir ~/Library/Internet\ Plug-Ins
08-02-2017 07:23 AM
how do I get to the point where I can get a "Terminal prompt" to create the missing directory? Unlike others who were successful with Cisco Web-Ex on Safari, I cannot get it installed under Safari, so have downloaded Chrome and will go that route if you can tell me how to get to the "Terminal prompt" point.
02-14-2018 03:57 PM
09-15-2016 07:20 AM
So I've had this issue for over a year now. Thanks to [@garvey.colin]'s comment, I looked in my ~/Library/ directory. I had an Internet Plugins directory. My fix was to delete my WebEx Plugins directory and try it again in chrome.
rm -rf ~/Library/Internet\ Plug-Ins/WebEx64.plugin/
See if that works for you.
07-18-2017 10:25 AM
I had the same problem using FireFox. So I went into Terminal prompt and entered: "rm -rf ~/Library/Internet\ Plug-Ins/WebEx64.plugin/". (The prompt will not tell you anything has occurred). Then I re-download and open the WebEx install app and everything worked! Thanks.
09-11-2017 10:16 AM
Cisco's test meeting starts for me and after about 10% it quits.
The Internet Plug-Ins directory existed prior to me installing Firefox. I removed the Webex64 as noted in the commands - however, this happens on a non-admin account. If I attempt to remove the Internet Plug-ins - I get: Permission Denied
If I try mkdir - it says file exists.
I have removed the plugin downloaded it again and gone through the installer with no change
Any thoughts why it would start, then drop-out?
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