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Engager

Can't register Jabber (android) with CUCM

Hi friends,

I am trying to register Jabber application from my android phone with CUCM 8.6, but failed. I tried to diagnosis and found that jabber application successfully downloads the configuration file from CUCM and sends SIP REGISTER message too but within a moment, jabber application again sends the REGISTER message with expiry=0 which results in CUCM removes the jabber registration.

As I can't attach the .pcap trace here, please download the same from following link;

https://www.dropbox.com/s/jq4ocrsczhmacaw/trace%20%2816%29.pcap?dl=0

 

Best Regards,

Vivek Batra

3 REPLIES 3
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Beginner

What type of phone is this on

What type of phone is this on?  I had similar issues with a Droid, and found out that pretty much only Samsung S's are supported. 

Here is the list of supported devices.

Device and OS Requirements

Cisco supports Cisco Jabber for Android on the following Android devices and operating system combinations (refer to release notes for more details and any potential updates):

Samsung Galaxy SII (Android OS 4.1.2 to the latest Android OS 4.4)

Samsung Galaxy SIII (Android OS 4.1.2 to the latest Android OS 4.4)

Samsung Galaxy S4 (Android OS 4.2.2 to the latest Android OS 4.4)

Samsung Galaxy S4 mini (Android OS 4.2.2 to the latest Android OS 4.4)

Samsung Galaxy S5 (Android OS 4.4.x)

Samsung Galaxy Note II (Android OS 4.2 to the latest Android OS 4.4)

Samsung Galaxy Note III (Android OS 4.3 to the latest Android OS 4.4)

Samsung Galaxy Rugby Pro (Android OS 4.2.2 to the latest Android OS 4.4)

Samsung Galaxy Note Pro 12.2 (Android OS 4.4.x)

Google Nexus 5 (Android OS 4.4.x)

Google Nexus 10 (Android OS 4.4.x)

Sony Xperia Z1 (Android OS 4.2 to the latest Android OS 4.4)

Sony Xperia ZR/A (Android OS 4.1.2 to the latest Android OS 4.4)

Sony Xperia Z2 (Android OS 4.4.x)

Sony Xperia M2 (Android OS 4.3)

LG G2 (Android OS 4.2.2 to the latest Android OS 4.4)

Motorola Moto G (Android OS 4.4.x)

Cisco Employee

Hi Vivek Is DVO/Mobile

Hi Vivek 

Is DVO/Mobile identity enabled on the Device page on CUCM? If yes please can you disable DVO and try again?

 

Thanks

Tapan

Contributor

Andorid must get the FQDN for

Andorid must get the FQDN for everything (CCMAdmin > System Servers all must be FQDN).  Android has a bug where it won't append a domain name. Google for more info.

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