CER Failed to initialize. Please Restart the CER Admin Service

[vivian.le]

We have a CER 12.5 cluster where the secondary server opens with the following error:

Failed to initialize. Please Restart the CER Admin Service

com.cisco.e911.util.E911AdminException: Problem in initialising PortLocationManager . Cannot continue ...

We restarted the Cisco Emergency Responder Service but the error is still there.   What is the CER Admin Service?  I don't see any service in the control center with that name. 

[netelligent123]

Were you able to fix it?

[vivian.le]

No one ever replied so we just rebooted the secondary server and it fixed it.

[netelligent123]

I had the same problem, It was due to the fqdn issue, I added SUB as fdqn.

I was not able to resolve it by reboot. Then opened a TAC case and here is the action plan that helped me in resolving the issue:

CER subscriber needs to be added using only its hostname. Please execute the following to fix the issue:

1. Power down the CER Sub, from CLI: utils system shutdown
2. Delete the Sub from the Pub (System --> Server Settings --> Select Sub --> Click Delete server).
3. Reboot the Pub.
4. After the Pub comes back up go to System --> Add Sub using only the host name(without the domain name).
5. Power on the Sub.