Change Password on Cisco Jabber Windows 10.5.2

[Muhamad Rois S]

Hi All,

How to activate the Change Password menu on Cisco Jabber Windows 10.5.2?

or we can not change the password?

If any one know, please kindly to tell me how.

We are using LDAP for the users database, CUCM 9.1.2, and the IM and Presence 9.1.1.

Thank you..

Regards,

Rois

[Aaron Harrison]

Hi

You would use the 'FORGOT_PASSWORD_URL' to set what the menu item links to.

That would need to link to a page that allows the user to resolve password issues on whatever system authenticates your users - i.e. you need to provide that web page.

https://supportforums.cisco.com/discussion/12287611/users-cant-change-password-jabber

Aaron

[Muhamad Rois S]

Hi Aaron,

Thank you for your fast reply.

From your link, is it mean that i can not change the password without access to LDAP server right?

And I can not activate the Change Password menu right?

Regards,

Rois

[Aaron Harrison]

Yes - you could link the page to your helpdesk web page for example.

No part of CUCM/CUPS/Jabber has admin access to LDAP to allow changing passwords, and there is no built-in way to do it. It just allows you to link to a system that does allow it.

Aaron

[Muhamad Rois S]

Hi Aaron,

Actually change password is very very important for us.

But the Cisco Jabber can not do it. It can do with 3rd party application like helpdesk web page.

It's very strange for us why the Change password menu there without function. :D

Thank you, Aaron, for your reply.

Rois

[Aaron Harrison]

Hi

It's sort of a question of how many types of back end system they could code for, as well as around things like:

- What do users normally do if they can't log in?  You probably have procedures already..

- How did they log in to the PC (if Windows) if they don't know the password..?

- etc.

It's there for flexibility, though it does seem like a bit of a cop out.

Aaron

Please remember to rate useful replies and mark questions as 'answered' when appopriate to highlight useful content.

[Muhamad Rois S]

Hi Aaron,

Many thanks for your answers.

Regards,

Rois

[Aaron Harrison]

Hi Rois

No problem - please remember to rate useful responses and mark questions 'answered' when appropriate to highlight useful content...

Aaron

[Jaime Valencia]

Change password is only available if you're using WebEx, if you're using on-prem, assuming your computers are part of the domain, you need to use the old method of CTRL+ALT+DEL and change password, or implement any other local method of your choice to change it.

[Muhamad Rois S]

Hi Jaime,

Oke.

it's very wonderful i think when we can change the password with those menu.

Thank you, Jaime.

Regards,

Rois

[ahmed]

Hi Rois,

how are you ? seems great now

regarding your problem and this is common issue for cisco jabber, but in our company we have a litle solution for it, our IT team deploy additional services in company web which restricted only for certain users has mobile jabber. 

so whenever jabber users wants to change their own password they just to go to company website and go to jabber services page (after login use company account) then they just change their password by them self (see pic in attachment)

actually this is just additional services to make easy for users, this is more comfortable for users than using prime collaboration / Cisco selfcare portal.

this one of possibility for solving this issue because to make password management MENU is strickly only cisco can make it (because it was software base),

but currently Cisco seems will not add this feature, because they want users to use webex.

Regards,

kabiru