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Beginner

Chat and Call History with Jabber and Desktop Phone

Hi,

 

my customer is complaining about the missing syncroniation between the Desktop phone and Jabber Mobile.

 

Chats are not synced between these two devices, which I think is a normal behavior.

 

But more important the call history isn´t also not synced. Is there any workaround to fix this?

2 REPLIES 2
Beginner

Re: Chat and Call History with Jabber and Desktop Phone

The best approach to resolve this issue is first to make sure

1-your user ID profile need to associated with the jabber profile device and desktop phone device

under user management

2- secondly you need to make sure some  group or roles such as

-standard ccm end users

- standard cti allow control of all devices

-standard cti allow control of phones support

- standard cti enable

3- you need to associate not only you jabber device end user , but also in jabber device and desktop device page end user - dn  associate .

call history should be fine .

lastely dont forgot to clean you desktop security profile /reset setting from you phone and log out and log in onto jabber

Hall of Fame Cisco Employee

Re: Chat and Call History with Jabber and Desktop Phone

No, that's the expected behavior with CUCM and IM&P, just as any IP Phone won't show a missed call unless it was actually registered and rang. MDM only syncs messages as long as the device is registered as well.

HTH

java

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