Cisco CUC greetings "sorry" hearing before playing greetings

[amalmichaelvj]

Hello,

Anyone knows why "Sorry" hearing while CUC playing greetings .

I dialed call. CUC greetings is played, but before every greeting sorry also played. When i checked greetings in call handler its showing incompatible browser also. Is this any Java Error. Which web browser this works?

[Nithin Eluvathingal]

Whats your CUC version ?

whats your greeting selection, is it My Personal Recording. ?

[amalmichaelvj]

Version 12

[Nithin Eluvathingal · Accepted solution]

Try different browser, Java error was with older version. I don’t remember With 12 such issue.

This message gets played for a a user or call handler. Are you using default greeting or personal greetings?

[amalmichaelvj]

My personal Greetings.

One thing I noticed is that, In greetings where Music file Need to be uploaded showing a error "Browser nor supported".

Tried in internet explorer, let me check in Mozilla Firefox il update back

[Jaime Valencia · Accepted solution]

When you hear "sorry" before what you recorded it's most likely because you did not record it under greetings, but under the recorded name.