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Cisco Expressway MRA with Jabber audio problems

jeliasoncisco
Level 5
Level 5

Hello Community,

I have Cisco Expressway C & E 8.5.1 setup and am having audio issues remotely with users on Jabber 10.6 Android, Windows, and iPhone.

I am wondering if this could be because my ASA 5512 is setup port forwarding the required ports to the Expressway E.

Does the NAT have to be 1:1 or can I do port forwarding?

Problem: when making an audio call there is no audio either direction 3 out of 5 calls. On the 4th and 5th calls there is audio.

I did a wireshark trace on the windows machine and I when there is no audio the client is sending the audio to the Expressway / ASA Public IP address, but nothing is being returned. When working, its a duplex communication from client to the Expressway E.

I have the Expressway E setup with dual interfaces and the second interface is the NAT interface with default gateway to the ASA.

The Expressway E first interface has static routes to the Expressway C on the UC subnet.

I appreciate your advise.

1 Reply 1

keglass
Level 7
Level 7

Hello,

I recommend you also post this to the Cisco Support Community for additional feedback and information.

Cisco Support Community

Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communites