Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
380
Views
5
Helpful
1
Replies

Cisco Jabber 10.5.5 Unable to receive screen share request

Go to solution
brajaym10
Level 1
Level 1

‎05-06-2015 02:10 PM - edited ‎03-17-2019 05:08 PM

Hi,

 

I have a user that she is unable to receive screen share requests from other users in the company including myself. She can share her screen just fine with other users though.

 

Has anyone come across this before? 

1 person had this problem
Labels:
0 Helpful
1 Accepted Solution

Accepted Solutions

Go to solution
Ankoor Bek
Cisco Employee
Cisco Employee

‎05-15-2015 12:06 PM

Hi,

Please delete the Jabber folders from the below location.

C:\Users\Cisco\AppData\Roaming\Cisco\Unified Communications

C:\Users\Cisco\AppData\Local\Cisco\Unified Communications

Relaunch Jabber and test.

View solution in original post

1 Reply 1

Go to solution
Ankoor Bek
Cisco Employee
Cisco Employee

‎05-15-2015 12:06 PM

Hi,

Please delete the Jabber folders from the below location.

C:\Users\Cisco\AppData\Roaming\Cisco\Unified Communications

C:\Users\Cisco\AppData\Local\Cisco\Unified Communications

Relaunch Jabber and test.

Customers Also Viewed These Support Documents