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This document describes the steps to troubleshoot the upgrade failure from version 8.6.x to 10.5.x
Trace analysis and troubleshooting.
Analyse the Install logs for the below mentioned snippet.
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02/12/2015 22:31:07 ntp_...
IntroductionThis document describes the steps to troubleshoot Computer Telephony integration (CTI) device registration issue in Cisco Unified Attendant Console Advanced edition server. RequirementCisco recommends that you have knowledge of the follow...
Please check the below:-
1) If the CSF device has the end user associated with it in line level and device level configuration.
2) The CSF device is in the controlled device list in the end user page.
3) Delete the cache in the end user PC at appdata...
Please check if the IP's of all IMP nodes are added to the SIP trunk configuration page in CUCM.
Also check if the users facing the issue are from a particular node.
Regards,
Ankoor Bek
Try logging in the CUAC client console on a different PC with the operators credentials.
Also check if the client console has the database connected after log in. (check the attachment)
Regards,
Ankoor Bek
Please use the below switch to install Jabber from command prompt.
msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 EXCLUDED_SERVICES=WEBEX
Once installed, Jabber will not look for WebEx service but this is for the specific machine.
If you want this to be...
