Cisco Jabber 12.7 Red Dot While On A Call

[Joe Christensen]

I have a environment that was recently updated to CUCM 12.5 and Jabber to 12.7. We have noticed that some users are reporting a red dot while on a call. We have narrowed this down to a Quality Management situation. When a user is assigned a license in QM, the red dot shows up whether they are being monitored or not. Any ideas on how to get rid of this?

[Miguel E Castillo Torres]

Hi Joe!

That red dot while on a call is part of the Ad-hoc call recording feature for Cisco Jabber, which started on Cisco Jabber 12.7.

There are two types of Recording: Silent and On-Demand, more information can be found here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_7/cjab_b_feature-configuration-for-jabber-127/cjab_b_feature-configuration-for-jabber-127_chapter_0100.html?bookSearch=true#reference_6593FBAC29C21F27B64439EFB7614297

If you want to stop the recording, it is possible to just click on the red dot to stop it.

[Joe Christensen]

Hi Miguel,

Is there any way to disable this via the jabber-config.xml?

[Miguel E Castillo Torres]

Hi Joe,

Unfortunately, there is no way to disable it from the jabber-config file, however, from the CUCM it can be disabled.

Try going to the CSF device > built in bridge dropdown > select disable.

Regards,

Miguel

[Joe Christensen]

Got it. So based on that I am going to assume this only happens when the users are softphone mode only?

[Miguel E Castillo Torres · Accepted solution]

Not exactly, in fact the documentation doesn't restrict this feature to a softphone mode only. So can happen either with Cisco Jabber softphone mode and IM-Softphone mode.