Cisco Jabber 9.7 Embedded Tab - IE rendering engine

[Matthias Salchner]

Hello,

i have upgraded Cisco Jabber to Version 9.7.0 from Version 9.2.4 (on Windows 8.1 with IE11), but i have problems with my embedded tab:

Cisco Jabber 9.7.0 uses IE rendering engine Version 7 instead of Version 9, so my embedded tab would not work properly (Javascript, JQuery, Bootstrap etc.).

Cisco Documentation:

"The client uses the Internet Explorer rendering engine to display the content of the embedded tab. For this reason, you can specify any content that Internet Explorer supports. Note Cisco Jabber for Windows supports Internet Explorer version 9 or earlier. The client uses Internet Explorer in version 9 mode if a later version is on the workstation." (JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97.pdf )

Is there any reason why cisco jabber is using rendering engine 7 instead of 9?

Thanks,

Alex

[ryan_oconnell · Accepted solution]

Have you found an answer for this? My customer is experience the same issue I believe. The PNG files have reset to the default images for the embedded tabs. Only change was to go from Jabber 9.2 to 9.7

Thanks

[Matthias Salchner]

>Have you found an answer for this?

No, sorry.

Possible its a bug in Cisco Jabber 9.7.

BR Alex

[Matthias Salchner]

Last info we received from our TAC:

Presently the Jabber Business Unit has involved the Developers on it and they are looking into it. Will keep you posted as soon as I will receive any feedback from them.

I also will update this conversation :). 

[Matthias Salchner]

Update: There's now a BugID for this case: : CSCup56498    Jabber windows using IE rendering Engine 7 instead of 9 for custom tab