About ryan_oconnell

ryan_oconnell · 02-08-2022

Hello in Webex Calling I do not see an obvious way for a user to share one common greeting to use for voicemail on both a "forward when busy" and "forward no answer" it would seem as though the user must personalize both greetings separately even if ...

ryan_oconnell · 12-04-2020

Hello the product I'm working with is CCX Premium 12.5. Our requirement is to build a call flow where the call ideally is answered by Group-A, in the event that there are no agents in Group-A to take the call we then need to offer the call out to a l...

ryan_oconnell · 10-07-2020

Hello I am looking for help identifying if a behavior we are seeing on a video endpoint is normal or a defect. We have a roomkit mini that is UCM registered but also using Webex Edge for devices to register to the cloud. We are finding that the "LAYO...

ryan_oconnell · 10-07-2020

Hello, We have hybrid Cal setup for some video enabled boardrooms that are registered to a UCM cluster and these devices use Webex Edge for Devices. This is all working just fine. The users have requested that we modify the default pre-meeting admi...

ryan_oconnell · 01-23-2017

Hello, My customer is running CUCM version 11.5 and trying to integrate a 3rd Party PBX (3CX) that it has in the office so that extensions on CUCM can 4 digit dial 3CX extensions. The 3CX system requires the SIP Trunk to have authentication. I know t...

ryan_oconnell · 10-08-2020

I ended up opening a tac case turns out there is a bug with no fix and what we are experiencing with the Roomkits that are Prem registered is normal behavior here is the bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv03073 TAC tells me I shou...

ryan_oconnell · 10-08-2020

I ended up opening a TAC case. They confirmed this to be normal behavior and provided the following Technical explanation as to why. If meetings are hosted in a user's Personal Room or in a single Space back-to-back, then the same Locus is used under...

ryan_oconnell · 07-03-2018

Did you ever figure this out? Having the same issue

ryan_oconnell · 01-24-2017

Hello Mohammed I tried the steps as you described and as per the Cisco Guide. Can you help me understand how the username you assign under the SIP Realm gets actually associated to the trunk? Is the username under SIP Realm actually a global usernam...

ryan_oconnell · 01-23-2017

Chris my findings so far agree's with your comments that Authentication is not an option on SIP trunks in UCM but wanted to be sure so I asked the question. Neat video on LUA but it's not obvious to me how this will help me with my end game can you ...

Member Since	‎07-02-2003 05:56 AM
Date Last Visited	‎09-23-2023 07:19 AM
Posts	256
Total Helpful Votes Received	50

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User Activity

One common voicemail greeting

Looking to report on calls answered by Tier 1 vs Tier 2.

Layout button missing on Touch 10

Is the 5 minute pre-meeting configurable for OBTP

CUCM 11.5 SIP trunk to 3CX

Re: Layout button missing on Touch 10

Re: Is the 5 minute pre-meeting configurable for OBTP

Re: Error on TMSPE conductor configuration

Hello Mohammed

Chris my findings so far