Cisco Jabber client with other telephony devices

[iTFennGirl]

Hi,

I am completely new to Jabber and just started to understand Cisco jabber client for windows.

I understood that the jabber client supports xmpp for IM and CTI integration with Cisco Call manager for call control.

Is there a provision to integrate the jabber client to non-Cisco devices like Avaya or nortel or an ITS Netrix turret?

Integrate direct or indirect - as in with a plugin

Please do direct to any available documentation that would help

Thanks

[maoflynn · Accepted solution]

Hi,

Welcome to Jabber! Yes, the client supports XMPP and CTI.

And yes you can use your existing Avaya / Nortel phones using a Cisco UC feature called Extend and Connect. No plugin required! It allows Jabber to CTI control any phone with a dialable number, including public phones. You can read more about the Extend and Connect feature here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.pdf

To configure it for Jabber for Windows you can follow these instructions:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_010.html#JABW_CN_EB63387E_00

Regards,

Matt