05-10-2013 02:45 AM - edited 03-17-2019 03:14 PM
Hi,
I am completely new to Jabber and just started to understand Cisco jabber client for windows.
I understood that the jabber client supports xmpp for IM and CTI integration with Cisco Call manager for call control.
Is there a provision to integrate the jabber client to non-Cisco devices like Avaya or nortel or an ITS Netrix turret?
Integrate direct or indirect - as in with a plugin
Please do direct to any available documentation that would help
Thanks
Solved! Go to Solution.
05-10-2013 03:27 AM
Hi,
Welcome to Jabber! Yes, the client supports XMPP and CTI.
And yes you can use your existing Avaya / Nortel phones using a Cisco UC feature called Extend and Connect. No plugin required! It allows Jabber to CTI control any phone with a dialable number, including public phones. You can read more about the Extend and Connect feature here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.pdf
To configure it for Jabber for Windows you can follow these instructions:
Regards,
Matt
05-10-2013 03:27 AM
Hi,
Welcome to Jabber! Yes, the client supports XMPP and CTI.
And yes you can use your existing Avaya / Nortel phones using a Cisco UC feature called Extend and Connect. No plugin required! It allows Jabber to CTI control any phone with a dialable number, including public phones. You can read more about the Extend and Connect feature here: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.pdf
To configure it for Jabber for Windows you can follow these instructions:
Regards,
Matt
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