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GM2020
Beginner

Cisco Jabber login failure

Hi,

We have Cisco jabber cloud in our environment for which we have very limited access to systems
Few users while login get error - "Failed to start a new session."

Jabber logs shows FAILURE after the message "Connect client single sign on".  After that could see Received Webex Cloud Error. Do anyone know what it could be ?. 


Logs from Jabber login failure
===============================
[power-monitor] [CSFSystemMonitor::PowerMonitor::registerForPowerEvents] - Registering for power events
[HubWindowPlugin] [BrowserEventHandler::before_navigate] - on before_navigate,url=https://loginp.webexconnect.com/cas/SAML2AuthService?org=domain.com&type=connect2
[ceb.tridentengine] [trident::CTridentEngine::OnDocumentComplete] - Got onDocumentComplete
[ceb.tridentengine] [trident::CTridentEngine::OnDocumentComplete] - Returning onDocumentComplete
[HubWindowPlugin] [BrowserEventHandler::document_complete] - on document_complete
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::SecureOnNavigationCompleted] - OnNavigationCompleted( Success )
[csf.common] [csf::common::BackgroundTimer::cancelTimer] - killing existing timer
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::processSuccessNavigation] - Got successful navigation
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::retrieveCommonIdentityCodeFromResponse] - Code not retrieved for CI
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::doesStringContainPattern] - Pattern found in content: Connect Client Single Sign On
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::doesStringContainPattern] - Pattern found in content: Connect Client Single Sign On
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::doesStringContainPattern] - Pattern found in content: FAILURE
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::processSuccessNavigation] - Received Webex Cloud Error
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::noTokenInResult] - No token in result
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::noTokenInResult] - Found no token in the response
[Single-Sign-On-Logger] [CSFUnified::SingleSignOn::Impl::noTokenInResult] - No token in Result

 

 

Logs from working Jabber
==========================
[power-monitor] [CSFSystemMonitor::PowerMonitor::registerForPowerEvents] - Registering for power events
[HubWindowPlugin] [BrowserEventHandler::before_navigate] - on before_navigate,url=https://loginp.webexconnect.com/cas/SAML2AuthService?org=domain.com&type=connect2
[PluginRuntime-HangDetector] [HangDetector::hangDetectionCallback] - Enter - hangDetectionCallback()
[ceb.tridentengine] [trident::CTridentEngine::OnDocumentComplete] - Got onDocumentComplete
[ceb.tridentengine] [trident::CTridentEngine::OnDocumentComplete] - Returning onDocumentComplete
[HubWindowPlugin] [BrowserEventHandler::document_complete] - on document_complete
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::SecureOnNavigationCompleted] - OnNavigationCompleted( Success )
[csf.common] [csf::common::BackgroundTimer::cancelTimer] - killing existing timer
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::processSuccessNavigation] - Got successful navigation
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::retrieveCommonIdentityCodeFromResponse] - Code not retrieved for CI
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::doesStringContainPattern] - Pattern found in content: Connect Client Single Sign On
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::doesStringContainPattern] - Pattern found in content: SUCCESS
[BrowserListener-Logger] [CSFUnified::BrowserListenerImpl::Impl::gotWebexTokenInResult] - Found a Webex token in the response
[Single-Sign-On-Logger] [CSFUnified::SingleSignOn::Impl::updateWebexCredential] - updateWebexCredential from request SsoAuthRequest #0

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