cisco jabber over anyconnect vpn

[lra-fg-ger]

Hello,

I have Jabber for Windows 9.2.6 in my AD EDI enabled. When I connect these clients over Anyconnect VPN, I can`t do any directory search. I only see the contact I previously added. The firewall doesn`t block anything. How can I solve this? It is the same with Jabber for Android.

regards

Ralph

[Jaime Valencia]

Are you 100% sure there is actually connectivity between the machine running J4W and your LDAP??

The searches are directed directly to LDAP.

Try erasing the cache and log once again, if you don't get the right info from the contacts you've already added, then, the problem is you're not able to reach your LDAP.

[lra-fg-ger]

I'm sure. I checked it with wireshark. Surprisingly there arn't any ldap request of user objects. Jabber asks only for the computer object it currently running on. By default EDI directory search is enabled. In the meantime I did a test with an local admin user that is not a domain user in our lan. There is the same result. Directory search doesn't work. I can't see that Jabber tries to search something over ldap. Wenn I log out this user and login with a domain user directory search works. Than I see ldap search requests.

regards

Ralph

[Jaime Valencia]

How do they get the location of the LDAP??

Is it hardcoded in the .xml file??

Or SRV records?? If SRV records, I'd check they're actually getting them when using the VPN

[lra-fg-ger]

We've got help from CISCO support. We changed from EDI to UDS. Now everything works fine.