Cisco Jabber phone services take time to run and also after some time

[Turki.A.Baqatada]

Cisco Jabber phone services take time to run and also after some time shows loading and no calls received

another thing that cached files shows that there is used some capacity and there is no files

your response most appreciated

[Roger Kallberg]

Would you mind to please elaborate on your problem? It might be me that is daft, but I don’t understand what you problems really are. Please describe it in as much details as possible and if it’s affecting all your users or limited to individual user.

[Turki.A.Baqatada]

Actually affecting all users

I mean in cisco jabber application

Services like

Instant massgeing

Phone services 

So when my mobile be inactive for long time 

I don't receive calls from jabber and also when I check the app I see phone services loading I don't know if the issue from phone services or something else actually that what I realized 

The main issue for me when the phone inactive for long time I don't receive calls Unless I open the application once agai

[Roger Kallberg · Accepted solution]

Have you setup Push Notification in your CM?

[Turki.A.Baqatada]

actually no and i got message can't be configured should i enable it , by the way jabber is working fine but the issue that after some time app is going to offline let us say after 15 - 20 min and is not receiving calls but when the app open or i just close it every thing is fine

[Roger Kallberg]

Well it depends on if you'd want to have APNS working or not. Without setting this up you'll get the exact UX as you have now, ie you will not get notifications for IM or calls after a certain time when the connection times out.

[Turki.A.Baqatada]

So if I didn't setup push notification i will lose calls after certain time 

also  if i want to setup do i need license for it or no

[Roger Kallberg]

If you’d loose calls or not depends on if you have setup Mobile Connect as well for your TCT devices. If you have the call should be extended to the defined destination for the Mobile Identity and as such ring on the mobile number. With a mobile identity Mobile Connect is intelligent in the sense that it extends the call to the Jabber application if it is registered or via APNS if the system is setup for push notifications and the client is logged in to Jabber. If the client logged out from Jabber the call is extended via Mobile Connect to the mobile number.

No there are no license(s) needed for this.