Cisco Webex Board 55 Factory Reset Failed

[dddlim1127]

I am trying to do a factory reset of our Cisco Webex board using the pinhole at the back, the factory reset menu will show up but when i click a factory reset failed notification will show.

I also tried doing a factory reset from technical support screen but it just hangs and does not factory reset.

[Anurag Srivastava1]

Hello,

If you are able to access the web GUI you can do from there or through ssh.

If that is also not helpful you can open a TAC case and get it replaced.

Thanks

Please rate if it is helpful....

[dddlim1127]

Problem is we do not know the username and password that's why we are trying to factory reset.

[Anurag Srivastava1 · Accepted solution]

If it is not working with pin hole then try to open a TAC case probably they will help to replace it.

Or if it is registered with cloud then they can tell the username or password.

Thanks.

Please rate if it is helpful...