CUC Error - initMMApplet: InitMMAppletInstance Failed to get instance

[jersonrhod.cabrera]

Hi Experts,

When i try to play or upload audio i always get this message.

initMMApplet: InitMMAppletInstance Failed to get instance

Java Version : java 7 update 51

CUC Version : 10.5.1.11900-13

please help.

[Vaijanath Sonvane]

Hi,

You may be hitting the software bug CSCvi83029. The workaround is to use Audiotext Manager (ATM) software tool or upgrade the Cisco Unity Connection to 11.5 and later.