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CUPC 8.6 Contact Call Greyed Out Issue

nickkassel
Level 1
Level 1

Hi All

I'm having an issue with contacts in CUPC, I have CUCM 8.6.2a SU2 and CUP 8.6.4 in HA mode configured as Active/ Standby and I am using the CUPC client 8.6.1, the issue I have is that when I add a contact to the client, it works fine for Presence and I can call the click on the client and the call option is available, however as soon as I log out of CUPC and log back in again, the Call option is greyed out, if I remove the contact and then re add the contact then Call is available again.

All IM and Presence is working fine, its just the Call option that is an issue.

Anyone come across this before or can advise?

Regards

Nick           

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