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Beginner

CWMS 4.0 Upgrade - Productivity Tools Compatibility

We are the in process of upgrading our CWMS environment from 2.8 to 4.0. Currently, we are running Productivity Tools 2.82.7000.1199. The release notes for CWMS 4.0 state that the Webex Meetings Desktop Application replaces the WebEx Meeting application and Productivity Tools.

 

Are the Productivity Tools compatible with CWMS 4.0? Or do we need to push an update to all users after/during the upgrade?

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Beginner

Re: CWMS 4.0 Upgrade - Productivity Tools Compatibility

Hi mbrandon32,
Hope you're doing well. I'm facing the same "issue", we're planning to proceed with the CWMS upgrade from version 3.0 to 4.0 and all the users are using Productivity Tools version 2.82.7000.1223. Did you come up with any solution? Is everything working with new version 4.0?
Thank you!
Best Regards,
Bruno Marques
Beginner

Re: CWMS 4.0 Upgrade - Productivity Tools Compatibility

Bruno,

 

I upgraded our test environment about 4 weeks back and have yet to deploy the new desktop app. We are running the same Productivity Tools version that you are running with the CWMS environment upgraded to 4.0MR1 and have yet to run into any issues. We plan on upgrading our 2000 user MDC deployment in a couple weeks, then deploying the new desktop app a few weeks after.

Beginner

Re: CWMS 4.0 Upgrade - Productivity Tools Compatibility

Hi,

Thank you for your feedback. I could only find the following information on Cisco side:
"Each server version shall have its Productivity tools, for 4.0 basis this shall be used.

cwms-tools-and-clients-4.0.1.19.zip

Description:
This package contains Windows and Mac installers for client and tools:
- Installers for Mac:
Cisco Webex Meetings Desktop App 39.3.0.582
Cisco WebEx Network Recording Player 39.3.0.582
- Installers for Windows:
Cisco Webex Meetings Desktop App 39.3.0.582
Cisco WebEx Network Recording Player 39.3.0.582"

But they never confirm if the previous Productivity Tools versions are compatible or not.

Regards,
Bruno Marques
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