CWMS - Adding custom greeting

[Abdul Pasta]

I have CWMS 2.5 MR6 deployed. My company is willing to upload a customized greeting, when some one joins a meeting.

Is it possible? and if yes, where can I find that option. I tried to search but could not find it in Branding or any other menus.

Thanks

Abdul S. Pasta

[Terry Cheema · Accepted solution]

Hi Abdul,

You can customize the prompts using a feature called Extended Branding. But the issue here is I dont think so there is a document explaining this feature in detail in the public domain anywhere on CCO.

Basically to access this feature all you need to do is modify the admin URL. In the address bar, replace "#system" with "extendedbranding"; for example, https://<admin-url>/#system becomes https://<admin-url>/extendedbranding. It gives you the option to upload the audio prompts. You need to know the default prompts so that you can replace those default prompts with the custom ones.

If you are a Cisco partner try accessing this thread and you should be able to access a document detailing the procedure:

https://communities.cisco.com/message/154309

-Terry

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[Terry Cheema]

You basically get screen similar to this:

If you are not a Cisco partner - if you provide me your email address, I will email you the document.

-Terry

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[dpetrovi · Accepted solution]

Hi Abdul,

To add to Terry's response, Extended Branding feature will be fully introduced in version 2.6 that is coming in the next month or so. 

In the meantime, you can use this document for CWMS 1.5 that is relevant for 2.x as well.

Hopefully it will help you for what you are trying to achieve.

-Dejan

[Abdul Pasta]

Thanks for the document Dejan. This is exactly what I was looking for :)

Regards

Abdul S. Pasta

[Abdul Pasta]

Hi Friends, 

As per the document, below are the audio prompts for 3 welcome greetings:

4100: First Welcome greeting when using call-in feature

4124: Second Welcome greeting when using call-in feature

4125: Welcome greeting when using call-me feature

I have 2 WebEx clusters, both completely separate from each other. On the cluster with 2000 ports, I am able to replace all 3 prompts.

But on the cluster with 250 ports, I am only able to change the first 2 prompts and its not taking the 3rd one (4125). When I upload 4125, it makes no difference at all, like its completely ignoring it. Same file works on the other cluster, so no compatibility issue. Also, I made 3 copies of the same file and 2 of them are working and 3rd one is not, so not a file issue for sure.

Both clusters are exactly same (2.5 MR6), except the number of ports.

Any idea?

Thanks in advance

Abdul S. Pasta

[Abdul Pasta]

Great !!

Thanks for the info Terry.

Yes, I have access to the link above. Very useful.

Thanks again.

Abdul S. Pasta