Decline call not working

[Tommer Catlin]

Having an issue with J4W 9.1 with any 79XX phone when in deskphone mode.  I hit decline, but the phone keeps ringing.  iDivert works fine on the softkey the phone itself.

[tpfrankli]

Hate to dredge up an old thread any solution to this? Seeing this using Cisco UC for Lync (basically jabber lite) on version 9.2.5.

Thanks.

[Chris Smalley]

tpfrankli-

I am assuming you are able to ignore internal calls without a problem? If so, that is because your VM Pilot number is reachable in that partition. I ran into this exact same problem - where I could decline internal, but nothing that came through a gateway. The fix was to add the inside partition (or parition that contains your VM Pilot) to the affected gateways and it began to work. 

Our theory is that when using deskphone control it is not being treated as an iDivert, but as a CTI redirect to the VM Pilot defined by the VM profile. 

I think adding that partition to your gateways will fix you right up. 

[tpfrankli]

You were spot on it was a CSS issue on my gateway, adding the VM Pilot partition into the GW CSS made the decline button work as it should.

Thanks