Deskpro integration

[Eng.AymanSabry]

Dear all

I'd like help in this issue please i got cisco deskpro registered with Webex.

Some laptops can't share screen through webex application (Teams and meeting) and some other laptops give me Ultrasound is unavailable.

I tried to upgrade the voice and michrophone driver still same problem.

I also got macbook pro for the CEO and has the same problem.

[Ashish Patel]

Were you able to check through this list
https://help.webex.com/en-us/WBX000028256/Troubleshooting-Cisco-Webex-Teams-Proximity-Pairing-Problems
For Mac check security permissions as mentioned here for Meetings but similar for Teams to access Microphone
https://help.webex.com/en-us/73zvl3/Support-for-Cisco-Webex-Meetings-for-macOS-Catalina#id_127888