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hey allI have a problem when i make outbound call on IPCC with uccx agent and i call client with ring no answer and talk time is not set to 0 when i get report Agent Detail Report can't differentiate between answered calls and unanswered callsuccx ve...
Dear engineersPlease help in this issue 1- Is there a way to hold the script from ending or terminate as long as the call is active only continue the script when call is ended2- Is there a way to transefer call if the agent hangs the call to any numb...
Hello allI have an outbound campaign script IVR based>progressive, i face some issues i hope i can find a solution1- if customer receives the call and hang up it doesn't give any indication to uccx that call is hanged which can make outbound stuck2- ...
i'm trying to get root access to UCCX version 12.5 and i get the following when i tried with UCOS password decrypter it doesn't work like UCCX 11.xadmin:utils remote_account create rootuser 30SELinux status: enabledAccount Successfully createdAccoun...
Hello alli have a problem in Cisco ip communicator and also 7911 sccp ip phones when i put IPPA service it always show host not found but in SIP phones such as 8841 i can find services normaly no problem.i'm using UCCX version 12.5Certificates are up...
if that scenario happens agent calls the person for 20 sec ringing and agent hang up it says talk time 20 sec (although the call isn't connected) i want the talk time to be 0 if the call is not connected
11.6.2 yea it happens when i make outbound call on IPCC (manual calls) not campaign and yea it just ring no answer and talk time is set to ring timeit's a new deployment since the old server got burnt and no backup we had redeploy from scratch
1- i guess it's CPA is there any guide about configuring cpa 2- no need to any DTMF everything is automated he reads the callednumber from script and search in database then tell him his bill due and i found a way that he hears the msg 2 times then s...
