About Eng.AymanSabry

Eng.AymanSabry · 04-15-2025

hey allI have a problem when i make outbound call on IPCC with uccx agent and i call client with ring no answer and talk time is not set to 0 when i get report Agent Detail Report can't differentiate between answered calls and unanswered callsuccx ve...

Eng.AymanSabry · 10-02-2024

Dear engineersPlease help in this issue 1- Is there a way to hold the script from ending or terminate as long as the call is active only continue the script when call is ended2- Is there a way to transefer call if the agent hangs the call to any numb...

Eng.AymanSabry · 03-16-2024

Hello allI have an outbound campaign script IVR based>progressive, i face some issues i hope i can find a solution1- if customer receives the call and hang up it doesn't give any indication to uccx that call is hanged which can make outbound stuck2- ...

Eng.AymanSabry · 01-24-2024

i'm trying to get root access to UCCX version 12.5 and i get the following when i tried with UCOS password decrypter it doesn't work like UCCX 11.xadmin:utils remote_account create rootuser 30SELinux status: enabledAccount Successfully createdAccoun...

Eng.AymanSabry · 01-19-2024

Hello alli have a problem in Cisco ip communicator and also 7911 sccp ip phones when i put IPPA service it always show host not found but in SIP phones such as 8841 i can find services normaly no problem.i'm using UCCX version 12.5Certificates are up...

Eng.AymanSabry · 04-15-2025

if that scenario happens agent calls the person for 20 sec ringing and agent hang up it says talk time 20 sec (although the call isn't connected) i want the talk time to be 0 if the call is not connected

Eng.AymanSabry · 04-15-2025

11.6.2 yea it happens when i make outbound call on IPCC (manual calls) not campaign and yea it just ring no answer and talk time is set to ring timeit's a new deployment since the old server got burnt and no backup we had redeploy from scratch

Eng.AymanSabry · 03-17-2024

i read about cpa but it requires dspfarm on voice card and the connection is sip trunk

Eng.AymanSabry · 03-17-2024

1- i guess it's CPA is there any guide about configuring cpa 2- no need to any DTMF everything is automated he reads the callednumber from script and search in database then tell him his bill due and i found a way that he hears the msg 2 times then s...

Eng.AymanSabry · 01-19-2024

many thanks now i knew the problem

Member Since	‎11-28-2016 05:24 AM
Date Last Visited	‎04-15-2025 06:32 AM
Posts	57
Total Helpful Votes Received	10

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Talk time not set to 0 if ring no answer on outbound on ipcc

A way to hold the script

Outbound campaign

Decrypt UCCX rootuser version 12.5

SCCP ip phones in UCCX 12.5 IPPA problems

Re: Talk time not set to 0 if ring no answer on outbound on ipcc

Re: Talk time not set to 0 if ring no answer on outbound on ipcc

Re: Outbound campaign

Re: Outbound campaign

Re: SCCP ip phones in UCCX 12.5 IPPA problems