01-15-2018 07:55 AM - edited 03-17-2019 07:16 PM
Hi,
We haven recently obtained a couple of Spark Room 55, and when we try and connect to some of our legacy codecs (Polycom HDX8000) via our VCS, the Spark seems to think that content is being shared and reduces the far end camera image and shows a blank content page.
it does it on both our Spark Rooms and no setting on either side seems to help
Any ideas?
Thanks
Solved! Go to Solution.
01-15-2018 01:14 PM
This is a known bug when interworking SIP to H323 on some Polycom devices.
Try upgrading the Spark Rooms to CE9.2.2 and make sure the Polycom is running the latest software. It also may be worth trying to register the Polycom endpoint as SIP.
01-15-2018 01:14 PM
This is a known bug when interworking SIP to H323 on some Polycom devices.
Try upgrading the Spark Rooms to CE9.2.2 and make sure the Polycom is running the latest software. It also may be worth trying to register the Polycom endpoint as SIP.
01-16-2018 08:29 AM
Thanks for this info.
We can't run the latest Polycom firmware, but upgrading to CE9.2.2 or registering the Polycom to SIP did the trick.
Thanks again
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide