Having Audio Issues in Jabber for Windows 10.5.1

[mschmidtwest]

For some reason, in Jabber for Windows 10.5.1, I am not able to get audio to work for things like application sounds (e.g. ring tones).  The settings for speakers and microphones all are set up correctly and Jabber as a softphone audio (both mic and speakers) work just fine.  It's just things like ringtones and other application oriented event sounds. 

I'm on Windows 8.1.

Does anyone have any ideas?

Thanks!

[Amit Kumar]

Can you confirm the following;

while under jabber settings \ file\ options\ sounds and alerts

do you see " Play sound for chat messages" checked.

also can you confirm under " select ringtone" while you press Play button; do you then hear the ring tone.

Also please confirm what is the settings for " mute jabber while on a call"; if this is checked and if you are on a call ; jabber will not play alert tones.

- please rate if this helps.

[mschmidtwest]

Thanks.  Here are my configuration details (in the attachment).  Playing the ring tone doesn't work and it doesn't really matter if I have the Mute Jabber while on a Call checkbox on or off.

[mschmidtwest]

Problem still exists in Jabber 10.5.2 and 10.5.3.  Very frustrating as it causes me to miss incoming calls and chats.  I did plug in a USB headset and Jabber was able to use the headset's earpiece and microphone just fine.  It's just something odd with my built in speakers and the applications sounds.