07-30-2010
11:11 AM
- last edited on
03-25-2019
08:46 PM
by
ciscomoderator
We are having issues with Outlook 2010.
When you open a recurring meeting, it won't close. Eventually it forces you to shut down the WebEx addin and remove it.
According to tech support, WebEx does not support Outlook 2010? !!!
This is a major issue in a Major Software Release.
This was a very valuable tool but now we are going to have to remove 10,000 webex add-ins because, they don't work.
Please find a fix and get it out to your customers (Partner versions too).
01-20-2011 08:31 PM
Hello,
Per my response above, the 64-bit Outlook support is on target to be released in Feb 2011.
Melody
01-20-2011 08:41 PM
Hi,
I'm a bit confused. You mentioned "Support for 64-bit Microsoft Office 2010 (32 bit) using WebEx Productivity Tools and support for sharing Microsoft Powerpoint presentations (32-bit) is committed for the Jan 2011 timeframe"
I'm not sure what the "(32-bit)" in the first part of the sentence is, but I was reading that to be that you will be supporting Office 2010 64-bit in Jan 2011. If this is not the case, what part of the 64-bit will be supported in Jan 2011 per your comment?
Why do you say Outlook 64-bit will be supported in Feb 2011? according to this sentence, I don't see how we're supposed to understand that - sounds like it is Powerpoint specifically:
"Support for sharing Microsoft Powerpoint presentations (64-bit) is committed for the Feb 2011 timeframe"
When exactly will you support:
Outlook 2010 64-bit
?
01-24-2011 02:14 PM
02-04-2011 10:47 AM
Melody -
Are there any stability fixes to Outlook 2010 32-bit being included in the next release? I have had to disable the latest outlook webex plugin several times as it crashes outlook or puts it in an unusable state within 5-10 mins of using it.
Thx.
02-04-2011 01:52 PM
Hi Toody,
I have done some quick checking with our Product Management and Engineering team and no issues have been reported about this. Since this seems to be a persistent problem (per your explanation in this post), I'd like to request that you contact Cisco WebEx support to report the issue. One important thing to note will be the version of Productivity Tools you are using so that we can better address this issue for you.
Thanks,
Melody
02-28-2011 02:58 PM
Hi Melody,
My version of meeting center is:
About Meeting Center | |
Version number: | Meeting Center 8.5 (WBS 27) |
Page build: | 27.11.21.9174 |
Client build: | 27.11.14.5767 |
Docs build: | 27.11.8.3 |
Do you have a date for the the release of WBS27.SP22? I do not know how to contact my CSM because I work for a large company.
Thanks,
Adam
03-01-2011 11:34 AM
Hi Adam,
WBS27. SP22 has already been released to customers and is currently generally available today. Based on the information you provided below you are on an older site. I'd advise you reach out to your IT team who is likely managing your WebEx deployment of conferencing. Your Site Administrator may have opted of the upgrade and/or if you have a large site may be planning a specific date to your roll it out your organization.
Melody
03-10-2011 02:17 PM
So does this mean that Cisco Webex Productivity Tools version 2.23 supports working as an addin for Outlook 2010 64-bit?
I want to be sure before I uninstall/reinstall Outlook. This was the only reason I have been using 32 bit Outlook on my 64bit OS.
I would love to finally be able to upgrade.
-Paul
03-15-2011 05:02 PM
Hi Paul,
The version of Productivity Tools (PT) varies based on the current release of your WebEx site. If you are using the WBS27.SP22 release or higher, you just need to download the latest version of PT tools and using 64-bit Outlook 2010 with PT should work. Here are the steps to do this:
1) Login to your site
2) Go to the Support Menu (on the left hand side)
3) Click on the "Downloads" menu item
4) Scroll down and you will find the latest download for PT
Note - On this page you can also find the "About Meeting Center" section which shows you the release you on.
Hope this helps.
Melody
03-15-2011 06:04 PM
Melody,
Thanks much!
So my version is:
About Meeting Center Version number: Meeting Center 8.5 (WBS 27) Page build: 27.23.0.9753 Client build: 27.23.0.9761 Docs build: 27.23.0.6
Is that WBS27.SP22 release or higher?
Thanks so much for clarifying for us!
-Paul
03-15-2011 09:22 PM
Hi Paul,
Yes, this is WBS27.SP22 and higher. You are actually on our very latest version 23.
The way to read the versioning below is: Release.ServicePack
27 is the release
23 is the service pack
27.23
You should be all set as long as you download the latest version of Productivity Tools.
Melody
03-16-2011 03:38 PM
Melody,
Works great with Outlook 64bit!
Great success!
-Paul
03-19-2011 12:26 PM
Paul, just so everyone is aware. can you please report your full productivity tools version (about one click). Thanks.
03-20-2011 12:52 AM
First I uninstalled Productivity Tools.
Then I upgraded to 64bit Outlook, made sure it worked, it had to update the social connector and outlook connector on first start to 64bit.
After Outlook got everything installed and working, I downloaded the latest Productivity Tools from my webex site.
Ran the installer, choose the standard settings.
Opened Outlook and it was in my Toolbar under "Webex" and was able to schedule a few Webex meeting directly from my Calendar using this plugin.
Full version on "Productivity Tools"-->"About" is "2.23 T27L10N_FR23-9761"
Don't know what the full version string means, but that is what it says.
Will attach screen shots here.
-Paul
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