Is there a way to hide the chat window for phone only use?

[voip7372]

We'd like to use Jabber only as a phone, but I noticed when two users with Jabber call each other, the window you see enlarges to include the chat area.  If you call someone via Jabber and the person you are calling is not using Jabber (like an outside party), you only see the smaller phone window.  If there any way to hide that larger chat window and make it so only the smaller phone-only version of the window appears for calls even for calls to other users that answer using Jabber?

Screenshots of the two different types of windows attached.

thanks

[Sankar Voleti · Accepted solution]

Hello,

  My understanding is that you are using Jabber to connect to Presence (for chat,presence and calls) and not just with CUCM (normally called phone-only mode), right? If it is true, then that chat window is created based on the capabilities negotiated between the calling and called parties. In the scenario with chat window, since the other side is Jabber with IM capability, it is happening so.

Hope this Helps!

Sankar

Cisco TAC.

[voip7372]

Thanks.   I assumed that might be the answer, but I thought I'd ask, just in case there was some way to suppress that expanded version of the window that included the chat function (which is disabled).  It's ok.  Just wanted to find out.  It might cause some confusion with the users, but we can just tell them to ignore the chat function because it won't work (because we've disabled it).

[Sankar Voleti]

My pleasure..But if you feel that this will improve user experience or ease of use will better, a TAC service request will help. The product team can be contacted to see if they suggest a feature request.

Sankar

Cisco TAC

[voip7372]

Ok, thank you