"By re-configuring the 'unfortunately one and only' NTP Server to 'unicast' it is still working with any phones (the ones we are using) as well as now with the CE endpoints.... it is now showing 'manual' and the correct IP of the NTP Server."   Are you saying, we can change the 'Phone NTP Reference' entry in CUCM from the default of 'Directed Broadcast' to 'Unicast' (phones will keep getting the correct time) and then the video devices such as the Room Kit Plus will get the correct time settings without making any changes on the video device's web interface?...or we still need to manually change it on the video device but but it will no longer be overwritten by CUCM as long as we have the Phone NTP Reference in CUCM set to 'Unicast'?   Our video devices are all registered to CUCM.     EDIT: I noticed this note from Cisco regarding the video devices: https://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/dx70/213278-configure-a-phone-network-time-protocol.html I went ahead and changed the only Phone NTP Reference entry we have in CUCM (left the video devices in the original device pools they were in) and then manually set the NTP entry on the video devices to see if it would stick (without CUCM overwriting the change).  So far so good, but I think I need to give it more time to see if it holds.  Seems ok so far.  Also the phones still have the correct time in different time zones (using the same Phone NTP Reference in CUCM).   I'll just have to keep an eye on it and see what happens.  Looks promising so far though.   ... View more

I've made some progress.  Apparently when you use the Product License Registration page to assign the existing licenses to a smart account, they don't show up in the smart account for an hour or so.  Anyway, I assigned my CUCM licenses to my smart account and I now see my existing CUCM licenses in the smart account.  When I go to the License Conversion page and click the Convert Licenses tab, I see all my CUCM license and they're ready to be converted.   My question now is, is there any harm to convert them now if we're not going to upgrade to v12 for another few months?  Should I wait until we're ready to upgrade to v12 to convert these licenses?   I think we'll be getting some more v11 licenses in the next few weeks (well before the v12 upgrade) because we'll be replacing the old phone systems at several more locations.  We will likely need to install these new v11 licenses coming in the near future due to the site upgrades.  Maybe I should just leave the existing licenses as is (don't convert them yet) until we're very close to our v12 upgrade? ... View more

Well now I'm back to being confused and back to one of my previous questions about how I get my existing v11 licenses into my smart account so they can be converted to v12 and be available to CUCM when we get it upgraded and setup the 'Direct' method for the smart licensing sync.  I thought I could assign my existing PAKs to the smart account and/or convert them somehow via the product license registration page, but if I select a PAK and try to assign it to the smart account, I get this error in the attached screenshot.    I've also seen an error that says "Please open a case for assistance with this PAK" when trying to assign one of our older PAKs to the smart account.  One the newest PAK we have, it prompts me for a PIN to validate ownership (but I didn't do it, I stopped there).  Maybe we have to check this deeper and possible open a ticket if we can't get everything moved into the smart account. "This is not a valid request" ... View more

Sorry, one more question.  I logged into our prime license manager server and looked at the migration options there.  We're on version 11.5 right now, so I assume we need to first upgrade the Prime License Manager server (it's a separate VM, not part of CUCM), CUCM, Unity, etc and then we will see the migration option for version 12, correct?   If so, after the upgrade I should log into the PLM server, go to Licenses > Fulfillment and then select Other fulfillment options > Migrate Licenses.  The text generated from the migration request on the PLM server would then be pasted into the Cisco web site, correct?  (on the Product License Registration page, under Get Licenses > Migration) Thanks ... View more

This is what you're talking about, correct?   ... View more

Thank you ... View more

Ok, thanks.  Currently there's nothing in our inventory on my smart account, so that's why I was asking how it would know if we were entitled to what CUCM 12 says it's using.   So I assume we will need to somehow convert our existing licenses and get them to show up in the smart account BEFORE we do the upgrade.   When I look in our smart account under inventory, there's nothing in the General, Licenses, Product Instances and Event Log tabs.     On the License Conversion link I see this statement:  "If you do not see a PAK you expect to see in the table, ensure that it has been assigned to your Smart Account in the Product License Registration Portal."   So maybe I have to associate all the previously fulfilled PAKs with the smart account? ... View more

Thanks.  I'll check that out too. ... View more

We plan on using the Direct method. Ok, but when CUCM informs Cisco about the license usage, how does Cisco know what licenses we're already entitled to (past purchases/fulfillments) for CUCM and Unity?   That's the part I'm not quite sure about (unless Cisco knows based on past PAK fulfillments for example).   ... View more

Thanks.  I already have the smart account but I wasn't sure how it would know I'm entitled to whatever licenses we already have just based on the token I create on the Cisco web site.  Right now our PLM server knows what we're entitled to since I installed the license files on that PLM server (our PLM server is a separate VM, it's not the built-in PLM that comes with the CUCM install...it's a totally separate virtual machine, if that matters).  So anyway, CUCM talks to our PLM server to find out what licenses we have but I just wasn't sure how CUCM would know what licenses we have by generating that token on the Cisco site unless Cisco just knows already based on past orders or something.  I was just trying to understand which entity it is that knows about the licenses we have in the new setup when we first convert to version 12, since right now the only device that knows is our PLM server...unless somehow the Cisco licensing server somehow already knows what we're entitled too.  I'm a little nervous about thinking it's very simple and easy and accidentally mess it up if I misunderstand and do something wrong during the upgrade to version 12 and the new smart licensing arrangement.   ... View more

Ok, thank you.  My next challenge is figuring out how to get our CUCM licenses converted and figure out whether or not we can do that before we upgrade to version 12, or if we have to do it immediately after upgrading to 12.  I haven't read much yet about how to go about that.  Like I said, it's just CUCM, IM&P and Unity VMs we need to be concerned with.  We'll also be moving our VMs from the existing C240 M3 servers over to C240 M5 servers (BE7H).  That's yet another project for me to figure out ;-)   I was planning on asking TAC about that but I'm hoping it's as simple as shutting down the existing VM, exporting the entire VM as a single file OVA and installing that OVA onto the new UCS server.  Just sounds way too easy ;-)  ... View more