J4W cannot use deskphone when CTI Secure Connection
This is the issue: I am able to control my deskphone when my end user doesn't have "standard CTI secure connection", but once I assign this role, I get that I cannot control my deskphone.
Another thing that happens is that I can't use "use my computer..." to make calls (cannot connect to CUCM CSF). I already have a CSF device and the DN has the user assigned to it. I tried to install certificate, but it says always "operation pending". When I checked wireshark captures, I see Jabber receives its configuration file and its cut file.
My trunk between IM&P and CUCM is in secure mode, Port 5061/tls.
I followed all the configurations guides and I checked twice my configuration. I've done this before, but this time it does not work. My trunks is not secure now and I have all the basics from the configuration guide.
When I sniff the traffic I notice that J4W receives its configurations file and also (before) it recieves a CTL file.
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs:
The purpose of this document is to provide troubleshooting insight into a well-known iss...
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